HCE 1.9 upgrade package will not run

Get your specific HIARCS/Junior support questions answered here as well as up-to-the-minute news!

Moderators: Watchman, Mark Uniacke, mrudolf

Post Reply
xerxes
Member
Posts: 10
Joined: Sat Jun 22, 2013 12:58 pm

HCE 1.9 upgrade package will not run

Post by xerxes »

I have downloaded setupHIARCSChessExplorer-v1.9.exe but it will not run - nothing happens when I double click on it. It won't work if I "Run as administrator" either. I tried downloading it again but the same result.

To eliminate a couple of obvious questions - I had exited from the application before trying to run the upgrade, and the folder in which the executable is stored has execute permissions.

Any help please?
Alpengreis
Member
Posts: 22
Joined: Fri Jan 16, 2015 1:02 am

Post by Alpengreis »

I would analyze the following things first:

- Corrupted file (download was not really successful)?
- A security program blocks the install file (for ex. because it's a new unknown file)?

HTH
xerxes
Member
Posts: 10
Joined: Sat Jun 22, 2013 12:58 pm

Post by xerxes »

Alpengreis wrote: - A security program blocks the install file
This put me on the right track - the file's properties showed the message "This file came from another computer and may be blocked...". After clicking the 'unblock' button it ran OK. Strange though, because I've never had this problem with any previous HCE upgrade, whose installation file properties also show the same message.
Post Reply