Error on Startup after install of v1.8

jgvaughan · Post by **jgvaughan** » Sat Dec 20, 2014 9:50 pm

I am getting the following error message pop-up when I start Hiarcs Chess Explorer for PC v1.8:

The ordinal 354 could not be located in the dynamic link library LEBEAY32.dll

This pops up twice upon program start. Once I clear both pop-ups the program appears to work fine.

Your assistance is appreciated...

Jim

jgvaughan · Post by **jgvaughan** » Sun Dec 21, 2014 1:02 am

Sorry, that was LIBEAY32.dll.

Jim

Post by **Mark Uniacke** » Sun Dec 21, 2014 1:26 am

This issue affects a small number (two I know of) on PC Windows.

There is an update to fix the issue. When you run HCE it will tell you if an update is required. If an update is available you will get a message from the server.

Run the update installer and the issue will be resolved.

jgvaughan · Post by **jgvaughan** » Sun Dec 21, 2014 5:14 am

Tried running the update installer but it didn't tell me there was an update available. I have v.1.8c.

I even tried uninstalling and reinstalling and I'm still getting the same error.

Jim

Post by **Mark Uniacke** » Sun Dec 21, 2014 1:19 pm

Could you please contact me on the support email and give me details of the OS you are using. I will then investigate.

Post by **Mark Uniacke** » Mon Dec 22, 2014 7:04 pm

To follow up, this issue only affected a very small number of PC Windows customers. This issue was resolved directly with the customer with the latest PC HCE installer. If anyone else encounters this issue please download the latest installer and it will resolve the issue.